MY EAR JAZZ and Jazzy Trellis Jewelry
All requests for returns must be made by simply contacting our Customer Care Center toll free at 877-872-0404.
Please have your order number, reason for return, contact name, phone number and wheter you want a refund or replacemnet-exchange. Your RMA (Returned Material Authorization) request will be attended to promptly.
Returns Acceptance Policy (Please Read Before Requeting RMA)
- A return authorization must be requested within 10 days of the invoice date.
- Along with your RMA number, you will be issued a FREE pre-paid postage label for sending back your purchases ONLY for the following reason: MY EAR JAZZ shipping error
- A 10% Restocking Fee will be charged on all other returns
- Return shipping must be arranged by and paid by you for all other returns
- Returned products must be in their original packaging and in resalable condition
- If you choose the Refund option, a credit will be issued to your method of payment on receipt of the returned product in resalable condition
- If you choose the Replace or Exchange option, a replacement will be sent out as soon as we receive the original item. The original item in resalable condition must be received within 2 weeks of you notifying MY EAR JAZZ.
- SPECIAL ORDER ITEMS ARE NOT RETURNABLE
- All returns must be shipped to:
MY EAR JAZZ
Attn: Returns Department
79893 Road 432
Broken Bow, NE 68822
For products that are damaged in transit, please notify the carrier immediately and then submit the RMA information. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and inform MY EAR JAZZ by e-mail (email@example.com) or phone (877-872-0404).
Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Pricing and availability subject to change without notice.